Exchanges and Returns
We want you to have the best possible experience with your fragrance. If something does not go as expected, we are here to help.
Right of return
You may request a return within 14 days of receiving your order, in accordance with applicable law.
For the return to be accepted, the product must:
- Be sealed and show no signs of use
- Be returned in its original packaging
- Be in perfect condition
How to make a return
- Send an email to hello@smellit.pt with your order number
- State the reason for the return
- We will reply with shipping instructions
Return costs
Return shipping costs are the customer's responsibility, except in cases of:
- Defective product
- Shipping error
Refunds
After the product has been received and inspected, the refund will be processed within up to 5 business days using the same payment method.
Exchanges
We do not currently offer direct exchanges.
To receive a different product, place a new order after the refund.
Damaged or incorrect products
If you receive a damaged product or a product different from the one ordered, contact us within 48 hours of delivery and include photographs of the product and packaging.
We will resolve the situation as quickly as possible.
Important notes
For hygiene and safety reasons, we do not accept returns of used or opened products.
Need help?
We are available to answer any questions at:
