Frequently Asked Questions
Find answers to the most common questions about our products, orders, shipping, and payments.
Products
Duration may vary, but it usually lasts between 8 and 12 hours, depending on skin type and fragrance.
No — we value ethical and responsible practices.
Yes, but only at physical points of sale.
On our Instagram @smellit.pt, you can check where to find us to refill your bottle.
Orders and shipping
We ship to all countries, except where occasional restrictions apply under international transport regulations.
No.
Shipping is free on orders of €49 or more.
It depends on the destination country. However, we estimate delivery within 48 to 72 hours after dispatch.
Payments
The payment methods currently available are:
- MB WAY
- Multibanco
- PayShop
- Visa
- Mastercard
- Google Pay
- Apple Pay
Contact
For questions about placing an order or checking its status, contact us through the form available on the website.
Complaints
For any general enquiry or information relating to an issue, you can visit our registered office at Praça das Fontainhas, n.º 63, 4700-382 Braga, or use the form available on the website.
Still have questions?
If you have not found the answer you were looking for, contact us using one of the options below.
